How it works

A clear, predictable journey.

Four stages from your first request through ongoing care. Inside each stage, the specific things we do, in the order they happen. No surprises, no off-book conversations.

Stage 1

You request care

Tell us what is going on. A few minutes of form-filling and we are in touch within hours.

1.15 minutes
Care request form
Basic details about your loved one and how to reach you. Don't worry about precision; we will go deep on the call.
1.2Within hours
Acknowledgement
We confirm receipt, share who is picking up your case, and propose times for the qualification call.

Stage 2

We assess

A care supervisor talks with you, visits your loved one, agrees the care plan in writing, and helps you bring the doctor of your choice into the loop.

2.115 to 20 minutes
Qualification call
A short conversation to confirm scope, urgency, and suitability. Either side can decline.
2.2
Home visit and assessment
A care supervisor visits your loved one's home for an in-person assessment. You do not need to be physically present.
2.3
Written care plan and service agreement
A version-controlled care plan you can see and approve before service starts. Out-of-scope items are written down explicitly.
2.4
Invite the doctor of your choice
Optional but encouraged. Your loved one's regular doctor gets curated clinical updates so they are never out of the loop.

Stage 3

We match a caregiver

A trained caregiver is matched to your care plan, your location, and your preferences. They are briefed by the supervisor before the first shift.

3.1
Caregiver match
We assign a caregiver whose training, location, and availability fit the plan.
3.2
Supervisor briefing
The supervisor walks the caregiver through the care plan, including incident and escalation protocol, before day one.
3.3
Shift schedule shared
You and the caregiver see the same agreed schedule. Changes go through the supervisor.

Stage 4

We report daily

Every shift produces a structured log reviewed by a supervisor. You and the doctor of your choice receive daily reports. Incidents escalate within hours.

4.1
Structured daily log
Every shift: meals, mobility, mood, sleep, medication reminders, observations. Reviewed by a supervisor within 24 hours.
4.2
Family report
Delivered by WhatsApp, email, SMS, or in the Family app, whichever you prefer. You decide which channels are on.
4.3
Doctor-of-choice updates
If you invited a doctor, curated clinical signals (incidents, weekly summaries, things they need to act on) are routed to them.
4.4
Incident escalation
Any incident is reviewed and escalated within hours, never days. The family and the doctor of your choice are notified.

Ready when you are

Start with a care request. No payment up front.

We will come back to you within one business day to discuss the assessment.